FAQ

Default solution folder, feel free to edit or delete it.

What is your refund policy?
  We do not and cannot refund money, it is up to you to cancel the service at any time. Please read our Terms of Service here http://osmoscloud.com/Terms-o...
Fri, 29 Jun, 2018 at 12:17 PM
In what currency is Osmos billing me?
It all dependes on the country. When signing up you will be able to tell in what currency we are billing you. 
Fri, 29 Jun, 2018 at 12:19 PM
I got suddenly logoff from Osmos
This happened after 90 minutes of inactivity and it is a safety measure to protect your account. It also can happen if you try to login from a different dev...
Fri, 29 Jun, 2018 at 12:25 PM
Is Osmos bug and error free?
Osmos is a complex software with thousands of possible combinations and scenarios. Just think of it, every merchant have different users, and those users ...
Fri, 29 Jun, 2018 at 1:32 PM
Free Support?
At Osmos we offer free support for EVERYONE, no matter if you have a free account or a paying account.  Our OBJECTIVE and main purpose is to help you fi...
Tue, 3 Jul, 2018 at 11:57 AM
How to create a ticket and report a bug or error?
Osmos is a complex software with thousands of possible combinations and scenarios. We need your help to identify any bugs and errors that you may find in yo...
Wed, 4 Jul, 2018 at 10:22 AM
Record your screen to report a problem
To make it easier for you to report a problem, record it. Here we suggest 3 free options to record your screen Jing (Executable file) Screen Cast Matic...
Fri, 20 Jul, 2018 at 2:03 PM