At Osmos we offer free support for EVERYONE, no matter if you have a free account or a paying account.
Our OBJECTIVE and main purpose is to help you find out if Osmos is the right software for your business. We are not interested in pushing the sale; we believe that Osmos itself will demonstrate it's capabilities and it's you who decides if we have what you need.
We understand that as a new Osmos user you may have many questions on how to use it before you decide to move with us fully. That is why we offer a 1-on-1 demo for new users.
ONE-on-ONE demos
Free accounts: You can book a 1 FREE demo with us. We will answer any questions you may have regarding Osmos and give you an idea on how it can be used for your business (If we believe Osmos is not a good fit we will let you know). After a demo has been booked we have a NO CANCELLATION / RE-BOOK POLICY.
Paying accounts: You can book a FREE demo with us you can re-booked / postpone ONCE. We will answer any questions you may have regarding Osmos and give you an idea of how it can be used for your business. If we believe we are not a good fit for your business we will let you know.
Support channels
1) Free chat support - You can chat with an agent in our chat business hours. We will answer your questions by pointing you to the correct article that can be found in our guide. We also take new questions to create new articles.
2) User guide - We keep updating and adding comprehensive articles to this user guide based on your inquiries. Please keep asking us questions :) We also try to record video tutorials based on certain processes that we find are key for Osmos use.
3) Tickets and bugs - You can either chat with us, leave a message or create a ticket to report an error or bug within Osmos.
Premium Support and Training
If you are interested in having premium support and training we offer this options
Premium Support on-demand - 6 hours of telephone or videoconference support for $ 250 USD* (paid upfront). The 6 hours of support do not expire and can be used on-demand. Support is discounted for periods of 30 minutes. This means that if the call lasts 15 minutes, 30 minutes will be deducted.
NOTE: Premium support must be scheduled in advance
Training - Training is offered at no cost to merchants who have +10 users who have paid by an annual plan. If this is not the case, the training costs $ 250 USD* and it is paid upfront.
The training is offered in 2 days (2 hours per day). We suggested not to use consecutive days.
*prices may change, and this article prices may become outdated