FAQ

Default solution folder, feel free to edit or delete it.

How to Submit a support ticket to Osmos
  Once logged in go to the top right corner, you should see the word Welcome with your name. Click on Submit Ticket.   To submit the ticket, enter your e...
Fri, 29 Jun, 2018 at 11:39 AM
Is my business information safe?
  We secure your connection with the lastest Secure Sockets Layer (SSL) and all your information is hosted on one of the top server providers that companie...
Fri, 29 Jun, 2018 at 11:40 AM
How to request for assistance or support?
  You can either submit a ticket or chat with us from the login screen or from the home screen “Chat with us!” . 
Fri, 29 Jun, 2018 at 11:44 AM
What do I do if I forget my password?
  Just click “Forgot my password” and follow the instructions.  You will have to provide the email associated with the account in order to reset your...
Fri, 29 Jun, 2018 at 11:55 AM
What does “SaaS” means?
  SaaS  - Software as a service, is a software rented and hosted by a vendor in the cloud via Internet. In other words you lease the software and you don’t...
Fri, 29 Jun, 2018 at 11:58 AM
Are there training material available for learning Osmos?
Yes, we try to keep up-to-date by updating this guide and create Video tutorials. If you don't find something on this guide get in contact with us and ...
Fri, 29 Jun, 2018 at 12:02 PM
What kind of system is Osmos?
  Hmmm, good question. We are a sales management software and a ERP (Enterprise resource planning) software for service industry and a CRM. So basically yo...
Fri, 29 Jun, 2018 at 12:07 PM
What kind of modules does Osmos have offer?
  You can review our current plans and modules included directly on our website https://osmoscloud.com 
Fri, 29 Jun, 2018 at 12:08 PM
Can I cancel a yearly subscription?
 If you have a yearly subscription, there is no cancellations or refunds.  
Fri, 29 Jun, 2018 at 12:11 PM
When is my credit card being charged?
Your credit card will be charged once you have decide to subscribe for a plan and once every month (same day) as a monthly recurring subscription. You can c...
Fri, 29 Jun, 2018 at 12:15 PM